Housing Repairs and Maintenance

Our traditional strength has been in developing and providing solutions to housing repairs and maintenance issues. We have a detailed understanding of the repairs processes of both Registered Social Landlords (RSLs) and Local Authorities (LAs).

Over the past 13 years we have developed a range of solutions for our RSL clients in the following areas:

• Reviewed and carried out health checks on DLOs,
• Re-structured and re-organised DLOs
• Re-structured and re-organised technical and client departments
• Procured and introduced new ICT systems to operate maintenance services
• Procured and introduced new ICT systems to operate DLOs
• Revised and modernised bonus and incentive payment systems
• Developed simple ordering and charging systems for maintenance work
• Established financial and trading accounts for DLOs
• Transferred DLOs from LAs to RSLs as part of the stock transfer process
• Led and advised on Best Value reviews
• Designed and facilitated partnering agreements
• Tenant consultation
• Stock transfer reviews

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